Shipping Policy

Processing

Orders are prepared for dispatch after payment is confirmed. Processing times may vary depending on inventory, payment verification and destination.

Delivery Target

Our standard delivery target is within 14 days for standard destinations. Delivery times are estimates and may be affected by carrier delays, customs, weather, holidays or other events outside our reasonable control.

Tracking

When tracking is available, a valid tracking number is provided after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage charges or other destination-country fees unless expressly stated otherwise.

30-Day Return Policy

Eligible returns may be requested within 30 days from the date of delivery.

Return Conditions

• The return must be requested within the 30-day period.
• The watch must be in the same condition as received.
• No wear, damage, modification or unauthorized servicing.
• Original packaging, accessories and documentation should be included where supplied.
• Serial/reference markings must remain unchanged.

Return Authorization

Contact us before sending an item back. Do not ship a return to an address that has not been confirmed by The Watch Luxe.

Return Shipping

For change-of-mind returns, return shipping is normally the customer's responsibility. If an item is materially incorrect, damaged on arrival or not as described, contact us promptly.

Refund Policy

Inspection

Returned items are inspected after receipt. A refund is issued after the return is approved under the applicable conditions.

Refund Timing

Approved refunds are normally processed within 5–10 business days after the returned item is received and inspected. Your payment provider may require additional time.

Items Not Eligible for Return

• Returns requested outside the 30-day window.
• Items that have been worn, damaged, modified or serviced without authorization.
• Items missing required accessories or documentation where supplied.
• Returns that do not match the product originally supplied.

Damaged, Incorrect or Not-as-Described Orders

Contact us as soon as possible with your order number and clear photographs of the package and item. We will review the issue and work toward an appropriate resolution.

Contact

For shipping or return support, use our Contact page and include your order number and relevant details.