Products & Condition

Are your watches new or pre-owned?

Product condition is stated on each product listing. Please review the individual listing carefully before placing an order.

Are the photos of the actual watch?

Where a listing uses actual-item photography, the product page should identify the item through its images and description. Always review the specific listing for the exact image set and condition details.

Are watches authentic?

We aim to list genuine products and provide identifying information available for the specific item. For high-value purchases, review the full product details and any included documentation before purchase.

Orders & Payment

How do I place an order?

Add the item to your cart, enter your shipping details and select an available payment method at checkout.

Can I cancel an order?

Contact us as soon as possible. Cancellation requests depend on order status and whether fulfillment has started.

Shipping

How long does delivery take?

Our current target is delivery within 14 days for standard destinations, subject to carrier transit times, customs and other circumstances outside our control.

Will I receive tracking?

Where the carrier provides tracking, tracking information is supplied after dispatch.

Are customs duties included?

Unless stated otherwise at checkout, customs duties, import taxes and destination charges may be the recipient's responsibility.

Returns & Refunds

Do you accept returns?

Yes. Eligible purchases may be returned within 30 days from the date of delivery, subject to our return conditions.

How long does a refund take?

Approved refunds are normally processed within 5–10 business days after a returned item is received and inspected. Your payment provider may require additional time.

Need More Help?

Please use our Contact page for order-specific questions.